Check your spam folder. Appointment emails are sent once the session is booked, 24 hours prior, and 30 minutes before […]
I haven’t received the email with the appointment link, what should I do Read More »
If you want to use headphones connected to your computer, click on the settings gear in the top right corner
How can I use headphones, such as AirPods, as a provider during a virtual call Read More »
If the sound isn’t functioning on a desktop or computer, take the following steps: On Google Chrome Browser (Computer): On
What if the sound doesn’t work during a video call on a desktop or computer Read More »
If the sound isn’t functioning on a mobile device, follow these steps: On Android Phones: On iPhones:
What if the sound doesn’t work during a video call on a mobile device Read More »
If you’re experiencing sound issues, ensure that the microphone icon on the video call is not red or clicked off.
What should I do if my sound is not working during a virtual session Read More »
If you’re unable to see the client during a virtual call and they assert they are on, follow these steps:
